Fig. 2

Patient pathways to connection and healing. This figure depicts the associations between the four overarching themes. Feeling understood, accepted, and cared for as one’s authentic self (Theme 1) contributed to patients’ sense of connection and community in remote ED care (Theme 2). This connection ultimately facilitated patients toward healing and recovery (Theme 3). However, the yield sign denotes how, within the remote care environment, we may need to implement creative approaches and adaptations, thus following a different path in order for patients to reach connection and healing (Theme 4)